FAQ
1.Q:Does your factory accept custom-made?
A:Yes, we can provide OEM and ODM service to customer. We are 4 years STI OEM factory. Surely, we accept it. Including different color, motor, inverter etc. We also can mark your own logo and brand on the machine. Any new products you want us to produce for you, just send us your drawing or sample, we will produce the same one. We will not sell this kind of products to other customers only if we get your permission.
2.Q:How to know your machines' quality before we order the product?
A:Firstly,we have our own factory ,CNC workshop the Core Technology controlled by ourselves.more and more people in the world to use Chinese brand product because the high quality and very good competitive price, we are specialized in producing floor grinding machines since 1999.
Secondly, Our products already sold to 120 countries around the world, and in 38 countries/area around the world we have office/agent. You can visit our factory at any time.
Thirdly,xingyi is a National High-Tech Enterprise .
Fourthly , the duration for quality warranty of motor and inverter for ONE year, gear for TWO years. We promise to help maintenance our machine forever. If exceed guarantee time, spare parts broken due to long time using, the charge of the new parts and express will be paid by customer, and we will send you steps or video to help you repair. You can contact with us at any time, our after-sale service team 24 hours waiting for service for you.
Anyway, confirming our products quality, we welcome you to visit our factory at any time or buy a trial order to test the quality.
3. Q:What shall I do to start concrete floor polish?
A:We recommend a complete surface preparation system including: a concrete grinding machines equipment, vacuum systems, right diamond tooling, chemicals( densifier and sealer) and dyes(optional).It is also important to receive proper training to ensure that your projects are completed in a professional, timely and cost effective manner.
4.Q: Are you real manufacturer ?How can I visit your factory?
A: Yes of course, we are the manufacturer! We warmly welcome clients to visit our factory to inspect our produce process at any time.Our factory is located in Jinjiang city, China ( Xiamen airport, Xingyi will pick up you.)
5.Q: What is the advantage of planetary rotating design?
A: Planetary design is more powerful and sharp, good at grinding the uneven floor.
6.Q: Xingyi floor grinding machines are all gear driven?
A: All of our floor grinding machine are gear driven. The machine with gear driven is more powerful and effective than belt driven,for maintenance only need change gear oil.
7.Q:Why choose gear driven floor grinder?
A:Xingyi engineers found most grinders are not high efficiency of use belt-driven system. And tension between belts waste a lot of power in practices.In addition,belt-driving cannot control grinding precision very well in that belts will slip when friction with floor is too big.This will lead to unstable speed of grinding heads or belt tension can slow down spinning of grinding heads significantly. The good news is that gear-driving system can solve this problem for you.The gear-driving planetary rotating system in High Tech Grinding machines had passed 13000 hours of test successfully. So Xingyi gear-driving floor grinder is more reliable.
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